Support Center

Member Technical Support Services

MyITAssistant support center is a single point of contact – a direct link to technology guru and founder Russell Kirkpatrick. Consultations, support, administration, and development are opportunities for members.

We are the best at what we do. We have built a solid reputation within the residential and corporate world since 2002, spanning six countries, as a member-managed service and security service provider. Our focus and specialty are end-user systems, related technologies, and data security and privacy.

We have the right people, experience, and tools to be effective in what we do. Our ability to be aware of, dissect, and adapt to technological changes and evolving threats is our advantage – keeping subscribing members out of harm’s way.

We believe protecting your systems should be personable and decisive – your privacy and personal data are at stake.

Quality Support starts with recognizing the technologies used and the people who operate them. Some people use technology in different ways. We listen and identify perspectives and objectives for each situation. Doing so allows us to understand and appropriately present solutions. This process will enable us to evolve with our members, improving the quality of support and guidance.

Having an expert, a single point of contact for support, is an invaluable resource.

KEY ELEMENTS

Support provided by technology guru and founder of MyITAssistant Russell Kirkpatrick, with 30+ years of industry technical, hands-on, and in-field experience planning, building, and implementing hardware, software, and networking solutions and delivering support. Software development and programming since 1984, with industry certificates and a degree in Software Engineering.

Average client with MyITAssistant, 18+ years. 70+% top, senior, and retired executives spanning 6-countries. Our clients speak volumes about our dedication, tenacity, and responsibilities in handling their technologies.

Enterprise, small and medium business, and residential worlds are entirely different subsets with similar technologies and solutions. We span these subsets for our clients – research, review, and implementation to bleeding edge tech.

We encourage initial consultations in efforts to identify objectives and use of technologies and establish a personal connection. Through this, we achieve a clear understanding and perspective of the client to build a set of recommendations.

We provide device hardware, software, networking, security support, advice, recommendations, research, planning, implementation, and issue resolution to support subscription members.

We support all solution subscriptions per installation, setup, configuration, and conflict resolution.

Puzzled

Users' most common issue is to overthink and overcomplicate technology. Let us provide perspective and resolve perplexities.

STANDARD

Per Hour

No support subscriptions are needed to obtain support—schedule a support session, get support, and receive a bill at the next monthly billing cycle.

MEMBER

Per Incident

No technical expertise needed outside of subscribed solutions? Get subscribed support anytime at the lowest discounted rate per incident basis.

PREMIUM

Limit Unlocked

Not the technical geek that knows everything? Few are. Get subscribed to unlimited support and address every problem or question that arises.

Support When Needed

Nobody likes to go to the doctor. But when things happen, they tend to come out of the blue and at the worst possible times. Technology is no different. We are here to help when our members need it.

Upgraded Experience

Postponing or stacking up issues for a single support session is not the optimal solution, especially when things are critical, time is of the essence, and patience is thin. PREMIUM status gives you limitless support requests without worrying about the cost.

Simplified Support Overview

Experience support the way you want it! Hourly, per incident, or unlimited PREMIUM priority!

Support Center Services

RESIDENTIAL

Per Half-Hour
$150
/hour

1-year commitment

Default support rate. Requires active solution subscription.

Per Incident
$50
/year + $25/incident

1-year commitment

Unlimited
$25
/month

1-year commitment