22 Q4 Service Brief
What's New
New Ransomware detection has been rolled out to Windows computers. If infected we will know. Apple solution is not yet available.
VIP Support is now available to all members as a premium Support Upgrade. See details.
Pop-up Support Notifications now active. These messages are requests from our support to the user on the computer. Clients may opt out of this medium of notification, per request.
In-Progress
SentinelOne is currently being updated. Members having SentinelOne services may receive requests from us to reboot their systems during this process – please reboot when possible.
Remote support soon to support mobile phones. App for phone support will be available in both App Store and Google Play.
More Support Access – Teams Chat for upgraded VIP Support.
Upcoming
Critical support chat is coming soon. This support tool will expedite clients’ communications addressing threats, issues, or user concerns. Through the notifications window, a chat request will prompt the user to allow or decline the request.
A new Mail Protection System is coming. Getting lots of spam? How about Phishing? Those owning their domains may include this service. The highlights of this system cover extensive intelligent threat protection, mail archiving, multi-storage locations, advanced search/filtering, and tools to block/unblock emails. It’s designed for Microsoft 365 and is HIPAA compliant.