We hope this message finds you well. We have some important updates to share regarding our services and recent changes that may impact you. Please take a moment to review the following information.
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Discontinuation of Grandfathered Services
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Effective December 31, 2024, MyITAssistant will be discontinuing Grandfathered services, which include Email Services and MMP Computer Protection Services, will no longer be available for renewal after this date. This decision has been driven by increased license costs and the need to phase out outdated technologies.
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I can not stress enough to increase your security with SentinelOne.
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Reminder: Price Increases
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A quick reminder that our hourly and onsite visit rates increased on August 1, 2024. We announced this change in January. If you have any questions, please don’t hesitate to reach out.
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Exciting Changes and New Ventures
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You may have noticed our new branding. After 20 years, we felt it was time for a fresh look. We’re excited about this change and hope you are too!
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We have some exciting news to share along with the rebranding. Over the past year, I've joined forces with incredible partners to start a new company, 2Build AI LLC, and I've also authored a book called "The Saint Russ Initiative". I want to express my heartfelt gratitude to everyone who has been a source of inspiration throughout this journey. I plan to turn this book into a series aimed at helping everyday users understand and navigate technology and security without all the complexities.
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Also, you may have noticed our new branding. After 20 years, I felt it was time for a fresh look. We’re excited about this change and hope you are too!
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In addition to the rebranding, we have some personal news to share. Over the past year, I have launched a new company, 2Build AI LLC, and authored a book. A heartfelt thank you to all who have inspired me throughout this journey. I am also beginning a series of books titled "The Saint Russ Initiative," aimed at helping everyday users navigate technology and security.
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Establish Your Online Member Account
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We encourage clients to establish online member accounts if they have not done so already. We are here to help if you have questions.
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- SETUP YOUR ACCOUNT
Go to https://myitassistant.com/registration/ and complete the form. Two emails will then be sent to validate your account and to provide you a temporary password.
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SUPPORT
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We are discontinuing all subscription support services, including VIP support services. Starting 1/1/2025, we will still provide support to clients, however, we are not requiring any kind of subscription due to my limited availability.
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Reminder that all registered members have access to our new Support Center. Easy access to your tickets, or create a new one. If you are unable to login or need help, please let us know.
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