Basic Support
Friendly, expert help for everyday technology.
Basic Support is a simple monthly plan for the everyday digital tasks that keep one person’s digital life running smoothly. You get calm, practical guidance from someone who understands real-life technology. No helpdesk queues, no upsells, and no jargon. Just steady support when you need it.
What you get
Steady help with the small stuff
The little things that quietly eat your time. Handled with patience and plain language.
Simple device setup
New laptop, phone, or tablet? We help you get it set up, signed in, and ready, without the pile of confusing pop-ups and defaults.
Light troubleshooting
When something stops behaving, like a slow app, a stubborn printer, or an account that won't sign in, you have a calm person to ask.
Clear answers
Plain-language guidance on software choices, security basics, and backup options. No jargon, no upsells, no pressure.
Steady digital habits
Help with accounts, passwords, and the small habits that prevent bigger problems later: the quiet kind of support that keeps things running.
The value
A calm person to ask.
Most everyday technology problems aren’t emergencies. They’re small frustrations that pile up. A password that won’t reset. A setting that changed on its own. A new device sitting in its box.
Basic Support gives you a friendly, patient person who already understands real-life technology. You ask, we help, and you get back to your day.
What this is not
We’re clear about boundaries because they protect the quality of our work:
- • This is not a helpdesk.
- • This is not an MSP.
- • This is not 24/7 on-call emergency support.
- • This is steady, personal help for everyday digital life.
Common questions
Good to know before you start
Is this a helpdesk?
No. There's no ticket queue and no offshore call center. You get direct, personal help from someone who understands real-life technology, when you actually need it.
What kinds of problems can you help with?
Everyday digital life: device setup, software questions, account and password help, security basics, backup options, and light troubleshooting. If something is bigger than Basic Support, we'll tell you honestly and point you in the right direction.
Who is this for?
Individuals who want safer, simpler technology; solopreneurs and owner-led businesses that need occasional guidance; and family members who benefit from steady digital help.
What if I need more than Basic Support?
That's exactly what Guided IT Care is for: a senior-level IT advisor for small businesses that want deeper troubleshooting, environment reviews, and security guidance. We'll help you decide which fits.
Pricing
$20 per month, per user.
A simple monthly plan with no contracts, no per-device fees, and no surprises. See all pricing to compare plans and fixed-price packages.
A complimentary add-on is Digital Safety, which keeps passwords, backups, privacy settings, and device habits tidy for $10 per month per user.
Start with a simple conversation
Tell us a little about yourself and the everyday technology that could use a calmer hand. We’ll help you decide if Basic Support is the right fit.