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Terms of Service

Plain-language terms for our services.

We keep things simple, honest, and sized for small teams and households. No legal jargon. No hidden clauses. No surprise commitments.

Version 1.3 · Last updated: September 29, 2026

1. Overview

These Terms of Service explain the rules and expectations for using our services, including:

  • Basic Support
  • Automation Care
  • Digital Safety
  • Digital Hygiene
  • Guided IT Care
  • AI Roadmap
  • Automation Starter
  • Automation Copilots
  • Small Business Copilot
  • Light Device Management
  • Network Monitoring
  • Endpoint Protection
  • Data Protection
  • Mail Assure
  • DNS Administration

By using any of these services, you agree to these terms.

2. Who we serve

Our services are designed for:

  • Families
  • Households
  • Small businesses
  • Owner-led teams
  • Consultants, freelancers, and solopreneurs

We offer tailored Managed Services for small teams, but not large-scale corporate IT operations or round-the-clock helpdesk coverage.

3. What we provide

We offer calm, practical help with:

  • Everyday digital issues
  • Digital hygiene and safety
  • Light troubleshooting
  • AI assistants and copilots
  • Small automations
  • Senior-level IT guidance for small teams
  • Device management and network monitoring within an agreed service scope
  • Advisory sessions and workflow reviews

Each service has a clear scope. If something is outside that scope, we’ll tell you honestly.

4. What we do not provide

To keep things simple and safe, we do not offer:

  • 24/7 helpdesk support
  • Device or network access outside the agreed service scope
  • Enterprise IT services
  • Emergency response
  • Legal, medical, or financial advice
  • High-risk automation or AI decision-making

We stay within the calm, practical support small teams actually need.

5. Your responsibilities

You remain responsible for:

  • Your accounts and passwords
  • Your devices and storage
  • Your privacy settings
  • Your legal and financial decisions
  • Granting and revoking access when needed
  • Following basic digital safety practices

We’ll guide you, but we won’t make decisions on your behalf.

6. Access & permissions

Some work requires temporary access to your tools. Managed Services may require ongoing, limited access to enrolled devices or agreed network equipment while the service is active.

We will always:

  • Ask before accessing anything
  • Use the least access necessary
  • Remove access when the work ends or the agreed managed service ends
  • Store credentials securely (or not at all)
  • Encourage shared vaults or password managers

You can revoke access at any time.

7. Payments & billing

Monthly services

Basic Support, Automation Care, Digital Safety, and Guided IT Care are billed monthly. Subscriptions renew automatically at the start of each billing period unless cancelled.

  • No long-term contracts
  • No penalties for cancellation
  • No surprise fees
  • Cancel at least 15 days before your renewal date to stop the next charge

Subscription fees are billed in advance and are non-refundable once charged. When you cancel, your service stays active through the remainder of the paid period.

Fixed-price services

AI Roadmap, Automation Starter, Automation Copilots, and certain copilot builds are billed once at the agreed price.

Fixed-price services are non-refundable once delivered, unless otherwise stated.

8. Scheduling & communication

We communicate in plain language and keep support calm and predictable.

  • Normal business hours
  • Reasonable response times
  • Clear updates when something needs attention
  • No ticket queues or automated replies

If something urgent comes up, we’ll do our best, but we do not offer emergency or 24/7 support.

9. AI usage

We use AI (artificial intelligence) to help you work more smoothly, not to replace your judgment.

We do not use AI to:

  • Make legal, medical, or financial decisions
  • Access sensitive accounts
  • Override your instructions
  • Store your data in unsafe places

We prefer tools that do not train on your data.

10. Privacy & data handling

Our Privacy Policy explains how we collect, use, and protect your information.

In short

  • Your data stays yours
  • We only access what’s needed
  • We do not sell or share your information
  • You can request deletion anytime

See our full Privacy Policy for details.

11. Service changes

We may update services, pricing, or features over time. When we do:

  • We’ll communicate changes clearly
  • We’ll update our website
  • We’ll keep things simple and easy to understand

If a change affects your current plan, we’ll let you know before it takes effect.

12. Termination

You can cancel any monthly service at any time. To avoid the next renewal charge, let us know at least 15 days before your renewal date. Cancellation takes effect at the end of the current paid period, and fees already charged are not refunded.

We may pause or end a service if:

  • You request unsafe or out-of-scope work
  • Access is revoked in a way that prevents delivery
  • Payment is not received
  • There is misuse or abuse of the service

We’ll always communicate clearly before taking action.

13. Liability

We aim to provide calm, reliable support, but we cannot guarantee:

  • Perfect uptime
  • Error-free tools
  • Third-party platform reliability
  • Protection from all digital risks

We are not liable for:

  • Loss of data, unless covered by a separate written agreement
  • Security breaches caused by third-party tools
  • Decisions you make based on our guidance
  • Issues outside the scope of our services

Data Protection and data loss

Once Data Protection is set up, it is controlled and managed by you through the backup app installed on your devices. You decide what is backed up, when it runs, how long copies are kept, and when to restore. You are responsible for reviewing backup status and alerts in the app.

Same-day recovery refers to your ability to restore files yourself through the backup app. It is not a promise that MyITAssistant will recover data within a set time.

MyITAssistant is not responsible for any loss of data, including data that was not selected for backup, backups that did not run, or restores that were not completed. Responsibility for data recovery applies only when explicitly agreed in a separate written contract.

We’ll always help you understand risks and make sensible choices.

14. Contact

If you have questions about these terms, reach out anytime.

We’re here to help you feel confident and informed.

Questions about these terms?

Reach out and we’ll answer in plain language. No pressure, no jargon.

Get in touch