MyITAssistant logoMyITAssistant

Terms of Service

Plain-language terms for our services.

We keep things simple, honest, and sized for small teams and households. No legal jargon. No hidden clauses. No surprise commitments.

Last updated: July 2026

1. Overview

These Terms of Service explain the rules and expectations for using our services, including:

  • Basic Support
  • Automation Care
  • Digital Safety
  • Digital Hygiene
  • Guided IT Care
  • AI Roadmap
  • Automation Starter
  • Automation Copilots
  • Small Business Copilot

By using any of these services, you agree to these terms.

2. Who we serve

Our services are designed for:

  • Families
  • Households
  • Small businesses
  • Owner-led teams
  • Consultants, freelancers, and solopreneurs

We do not provide enterprise IT, MSP contracts, or large-scale corporate support.

3. What we provide

We offer calm, practical help with:

  • Everyday digital issues
  • Digital hygiene and safety
  • Light troubleshooting
  • AI assistants and copilots
  • Small automations
  • Senior-level IT guidance for small teams
  • Advisory sessions and workflow reviews

Each service has a clear scope. If something is outside that scope, we’ll tell you honestly.

4. What we do not provide

To keep things simple and safe, we do not offer:

  • 24/7 helpdesk support
  • Device monitoring or remote management
  • Network administration
  • Enterprise IT services
  • Emergency response
  • Legal, medical, or financial advice
  • High-risk automation or AI decision-making

We stay within the calm, practical support small teams actually need.

5. Your responsibilities

You remain responsible for:

  • Your accounts and passwords
  • Your devices and storage
  • Your privacy settings
  • Your legal and financial decisions
  • Granting and revoking access when needed
  • Following basic digital safety practices

We’ll guide you, but we won’t make decisions on your behalf.

6. Access & permissions

Some services require temporary access to your tools (email, calendars, cloud storage, automation platforms, AI tools).

We will always:

  • Ask before accessing anything
  • Use the least access necessary
  • Remove access when work is complete
  • Store credentials securely (or not at all)
  • Encourage shared vaults or password managers

You can revoke access at any time.

7. Payments & billing

Monthly services

Basic Support, Automation Care, Digital Safety, and Guided IT Care are billed monthly.

  • No long-term contracts
  • No penalties for cancellation
  • No surprise fees
  • You can cancel anytime

Fixed-price services

AI Roadmap, Automation Starter, Automation Copilots, and certain copilot builds are billed once at the agreed price.

Fixed-price services are non-refundable once delivered, unless otherwise stated.

8. Scheduling & communication

We communicate in plain language and keep support calm and predictable.

  • Normal business hours
  • Reasonable response times
  • Clear updates when something needs attention
  • No ticket queues or automated replies

If something urgent comes up, we’ll do our best — but we do not offer emergency or 24/7 support.

9. AI usage

We use AI to help you work more smoothly, not to replace your judgment.

We do not use AI to:

  • Make legal, medical, or financial decisions
  • Access sensitive accounts
  • Override your instructions
  • Store your data in unsafe places

We prefer tools that do not train on your data.

10. Privacy & data handling

Our Privacy Policy explains how we collect, use, and protect your information.

In short

  • Your data stays yours
  • We only access what’s needed
  • We do not sell or share your information
  • You can request deletion anytime

See our full Privacy Policy for details.

11. Service changes

We may update services, pricing, or features over time. When we do:

  • We’ll communicate changes clearly
  • We’ll update our website
  • We’ll keep things simple and easy to understand

If a change affects your current plan, we’ll let you know before it takes effect.

12. Termination

You can cancel any monthly service at any time.

We may pause or end a service if:

  • You request unsafe or out-of-scope work
  • Access is revoked in a way that prevents delivery
  • Payment is not received
  • There is misuse or abuse of the service

We’ll always communicate clearly before taking action.

13. Liability

We aim to provide calm, reliable support, but we cannot guarantee:

  • Perfect uptime
  • Error-free tools
  • Third-party platform reliability
  • Protection from all digital risks

We are not liable for:

  • Loss of data
  • Security breaches caused by third-party tools
  • Decisions you make based on our guidance
  • Issues outside the scope of our services

We’ll always help you understand risks and make sensible choices.

14. Contact

If you have questions about these terms, reach out anytime.

We’re here to help you feel confident and informed.

Questions about these terms?

Reach out and we’ll answer in plain language — no pressure, no jargon.

Get in touch