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Privacy Policy

Clear, plain-language privacy practices.

We keep your information safe, respect your privacy, and explain everything in straightforward terms. No jargon. No hidden clauses. No surprise data sharing.

Last updated: July 2026

This page is maintained by MyITAssistant to describe our current privacy practices.

1. What this policy covers

This Privacy Policy explains what information we collect, how we use it, how we store and protect it, when we access your accounts or tools, your rights and choices, and how to contact us with questions.

This policy applies to all services we offer, including:

  • Digital Safety
  • Digital Hygiene
  • Basic Support
  • Automation Care
  • Guided IT Care
  • AI Roadmap
  • Automation Starter
  • Automation Copilots
  • Small Business Copilot

2. The information we collect

We only collect the information needed to deliver the service you’ve chosen.

Information you provide

  • Contact details (name, email, phone)
  • Basic business or household information
  • Files or documents you choose to share
  • Intake answers or onboarding forms
  • Notes or examples used to build copilots or automations

Information we access with permission

Some services require temporary access to tools such as:

  • Email or calendar accounts
  • Cloud storage
  • Automation platforms
  • AI assistant tools
  • Password managers (shared vaults only)

We only access what’s necessary, and only with your explicit permission.

Information we do NOT collect

  • Sensitive personal data unless you intentionally provide it
  • Financial account access
  • Medical information
  • Legal documents not relevant to the service
  • Device telemetry or monitoring data

We do not track you, monitor your devices, or collect information behind the scenes.

3. How we use your information

We use your information solely to:

  • Deliver the service you requested
  • Build or tune automations and copilots
  • Provide support, guidance, or troubleshooting
  • Improve your digital hygiene and safety
  • Communicate with you about your account or service

We do not use your data for advertising, profiling, or selling insights.

4. How we store and protect your information

We follow simple, strong privacy practices:

  • Secure storage for documents you share
  • Limited access to only the people who need it
  • Strong passwords and MFA on all internal systems
  • No long-term storage of credentials
  • No storing passwords in plain text
  • No exporting your data outside trusted tools

If we no longer need your information, we delete it.

5. AI usage and data protection

AI is used to help you work more smoothly — not to expose your information.

Our AI commitments

  • We prefer tools that do not train on your data
  • We avoid platforms with unclear privacy practices
  • We keep prompts and examples scoped to the minimum needed
  • We never feed sensitive information into AI tools
  • We explain how each copilot or automation uses your data

Your control

You can request deletion of prompts, copilot examples, automation templates, and shared documents at any time.

6. When we access your accounts

Some services require temporary access to email, calendars, cloud storage, automation platforms, or AI tools. We will always:

  • Ask before accessing anything
  • Use the least access necessary
  • Remove access when work is complete
  • Store credentials securely (or not at all)
  • Encourage shared vaults or password managers

You remain in full control of your accounts.

7. Sharing your information

We do not sell, rent, or trade your information.

We only share information when:

  • You ask us to
  • It’s required to deliver a service (e.g., connecting a tool)
  • We’re legally required to comply with a valid request

We do not share your data with advertisers, data brokers, or third-party marketers.

8. Your rights

You can:

  • Request a copy of your data
  • Ask us to correct or update information
  • Ask us to delete information
  • Revoke access to accounts or tools
  • Cancel any service at any time

We respond to all privacy requests promptly and in plain language.

9. Cookies & tracking

We keep tracking minimal.

Our website may use

  • Basic analytics (anonymous)
  • Session cookies for functionality

We do not use

  • Behavioral tracking
  • Cross-site advertising cookies
  • Fingerprinting technologies

10. Children’s privacy

Our services are designed for adults, families, and small businesses. We do not knowingly collect information from children under 13.

If you believe a child has provided information, contact us and we’ll remove it.

11. Changes to this policy

If we update this policy, we’ll post the new version on our website, update the “Last updated” date, and summarize major changes in plain language.

We keep changes simple and easy to understand.

12. Contact

If you have questions about privacy or data handling, reach out anytime.

We’re here to help you feel confident and informed.

Questions about privacy?

Reach out and we’ll answer in plain language — no pressure, no jargon.

Get in touch