Policies & Commitments
Clear, calm guidelines for how we work.
We keep things simple, honest, and sized for small teams and households. No corporate jargon, no hidden clauses, and no surprise fees.
This page is maintained by MyITAssistant to answer common questions about our practices and commitments.
Version 1.1 · Last updated: September 29, 2026
How we handle your data
Your information stays yours.
We only access what’s needed to deliver the service you’ve chosen, and we treat your accounts, documents, and workflows with care.
You can revoke access at any time. If a service requires temporary access (like automation setup or copilot tuning), we’ll tell you exactly what’s needed and why.
Our commitments
- We do not sell or share your data.
- We only access accounts or tools with your permission.
- We keep access limited to the minimum required.
- We use secure, privacy‑respecting tools whenever possible.
- We explain what we’re doing in plain language.
Your control
You can revoke access at any time. If a service requires temporary access, we’ll tell you exactly what’s needed and why.
AI usage & safety
AI (artificial intelligence) helps you work more smoothly, never to replace your judgment.
We use AI to draft, summarize, organize, and automate small tasks. We build copilots and helpers that follow your instructions and support your workflows without storing your data in unsafe places.
We keep AI scoped, safe, and transparent, so you stay in control of what gets automated and what does not.
Security practices
Sensible, small‑team security habits.
We follow practical security practices and help you adopt them too, especially through Digital Hygiene and Digital Safety.
Through our Managed Services, we can manage enrolled devices and monitor agreed network equipment. We explain what is covered, request the access needed, and keep it limited to the services you choose. We do not impose enterprise-wide policies by default.
Data Protection is yours to control once it is set up. You choose what is backed up, when, and when to restore, all through the backup app on your devices. We are not responsible for data loss unless recovery is explicitly covered in a separate written agreement.
- Strong passwords and MFA wherever possible
- Limited access to accounts and tools
- Clear boundaries around what we maintain
- Device and network oversight only within the services you choose
- Remote access only with your permission and within the agreed service scope
Support boundaries
Calm, predictable support for small operations.
We keep support sized for small teams and households. If something is outside our scope, we’ll tell you honestly.
We do provide
- Light troubleshooting
- Guidance on tools and workflows
- Copilot tuning and automation adjustments
- Digital hygiene and safety reviews
- Senior advice for small businesses
- Light Device Management and Network Monitoring when agreed
- Clear next steps when decisions feel unclear
We do not provide
- Enterprise IT management
- 24/7 helpdesk support
- Unrequested access to devices or networks
- Enterprise-wide IT operations outside an agreed service scope
- Emergency response services
Access & permissions
You always stay in control.
When a service requires access to your tools, we:
- Request permission clearly
- Use the least access necessary
- Remove access when the work or agreed managed service ends
- Store credentials securely (or not at all)
- Encourage shared vaults or password managers
Communication & expectations
Simple and human.
No ticket queues, no automated replies, no jargon. We give clear updates when something needs attention and honest guidance when something isn’t a good fit.
For monthly services, we respond during normal business hours and keep turnaround times reasonable for small-team work.
Cancellations & changes
No long-term contracts. No surprise fees.
Monthly plans renew automatically unless cancelled. You can cancel at any time, with no penalties and no hidden fees. To avoid the next renewal charge, let us know at least 15 days before your renewal date.
Subscription fees are billed in advance and are non-refundable once charged. Your service stays active through the remainder of the paid period.
Fixed-price services are paid once and delivered as agreed. If something changes, we’ll discuss it before doing additional work.
Safety & responsibility
We guide, but you decide.
We help you stay safe online, but you remain responsible for your accounts, devices, data storage, privacy settings, and legal and financial decisions.
We’ll guide you, but we won’t make decisions on your behalf.
If something feels unclear
Just ask.
We’re here to help you understand how things work, what’s safe, and what’s worth your time, without pressure or complexity.
Have a question about our policies?
We’re happy to explain anything that feels unclear. Reach out and we’ll respond with a straightforward answer.